Frequently asked questions

Yes. Hero Wallet is a private, non-custodial (self-custody) crypto wallet. It never takes custody of your funds and cannot access, freeze, or move them. Your private keys and recovery phrase are generated and stored only on your device, and no account or personal information is required to use it.

Hero Wallet is a multi-chain wallet that supports Bitcoin, Ethereum, Solana, Gram, BNB Chain, Polygon, Avalanche, Arbitrum, Optimism, Base, and 100+ other networks — along with thousands of tokens — all in a single app.

Yes, Hero Wallet is free to download and use. It is available on iOS, Android, the Web app, and as a Chrome browser extension.

Hero Wallet uses a self-custody model: your keys never leave your device, no account or personal data is required, and you alone authorize every transaction. It also includes a built-in dApp browser, token swaps, and NFT management without giving up control of your assets.

A crypto wallet acts as a digital vault or a secure storage solution, allowing users to store and manage their cryptocurrency keys. These wallets facilitate transactions on the blockchain by holding the cryptographic keys necessary to access and transfer digital currencies.

At their core, crypto wallets maintain a pair of cryptographic keys: a public key that serves as your wallet address for receiving funds, and a private key that you use to authorize transactions or send funds. The essence of a crypto wallet isn't to hold the digital currency itself but to provide the means to interact with blockchain technology for transactions.

Mainly, you'll find hardware, software, and paper wallets as the trio making up the crypto wallet world. Hardware wallets are tangible devices that securely store your keys offline. Software wallets are digital apps found on electronic devices like phones or laptops, and paper wallets consist of printed-out keys.

The safety of a crypto wallet hinges on its type and usage. Hardware wallets are seen as the safest option due to their offline storage of keys. Software wallets can be safe with strong security features like encryption and two-factor authentication. Paper wallets, though, carry risks like damage or loss.

Hot wallets are online, making them handy for regular transactions. Cold wallets, on the other hand, stay offline, offering a more secure environment ideal for storing large sums or for long-term investment.

Securing a crypto wallet involves several steps: creating strong passwords, activating two-factor authentication, considering a hardware wallet for larger sums, and regularly backing up your wallet. This includes safeguarding your seed phrase to recover your wallet in case it's lost or damaged.

A seed phrase or mnemonic phrase is a list of words provided by your wallet that enables you to regain access to your cryptocurrencies should your wallet get lost or damaged. It's critical to keep this phrase both safe and private.

Not necessarily. Many wallets are designed to support a variety of cryptocurrencies, allowing you to manage multiple types of digital assets within one wallet. However, verify that your wallet supports the specific cryptocurrencies you intend to use.

Custodial wallets are managed by a third party that retains control over your keys, whereas non-custodial wallets leave you in full control of your keys. Non-custodial wallets are generally viewed as more secure because you're in direct control of your assets.

Indeed, crypto wallets can fall prey to hacking, particularly if they're connected to the internet (hot wallets) or if security measures are neglected. Opting for wallets from trusted providers, keeping your software up to date, and adhering to recommended security practices can help reduce the risk.