Hero Terms Of Use

Last Update : 2026 June 14

These Terms of Use

IMPORTANT NOTICE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN SECTION 11. PLEASE READ THE AGREEMENT CAREFULLY.

Hero Wallet is a product built by Hero Systems, UAB (hereinafter - Hero ). Hero hosts a domain website, https://wallet.hero.io/, that serves information regarding Hero and our products and services (collectively - Services ), as well as sub-domains for our products or services (the top level domain with the sub-domains collectively referred to as - Site ), which include text, images, audio, code and other materials or third party information.

These Terms of Use (hereinafter – Terms ), including any Annexes contain the terms and conditions that govern your access to and use of the Site and Services provided by us and is an agreement between us and you or the entity you represent. Please read these Terms of Use carefully before using the Site or Services.

By using the Site, clicking a button or checkbox to accept or agree to these Terms where that option is made available, clicking a button to use or access any of the Services, completing an Order, or, if earlier, using or otherwise accessing the Services (the date on which any of the events listed above occur being the “Effective Date”), you (1) accept and agree to these Terms and any additional terms that apply to certain Additional Services (as defined below), rules and conditions of participation issued by Hero from time to time and (2) consent to the collection, use, disclosure and other handling of information as described in our Privacy Notice. If you do not agree to the Terms or perform any and all obligations you accept under the Terms, then you may not access or use the Services.

You represent to us that you are lawfully able to enter into contracts. If you are entering into this Agreement for an entity, such as the company you work for, you represent to us that you have legal authority to bind that entity.

In addition, you represent to us that you are (1) not subject to sanctions or otherwise designated on any list of prohibited or restricted parties, including but not limited to the lists maintained by the United Nations Security Council, the U.S. Government (i.e., the Specially Designated Nationals List and Foreign Sanctions Evaders List of the U.S. Department of Treasury and the Entity List of the U.S. Department of Commerce), the European Union or its Member States, the United Kingdom, or other applicable government authority and (2) not located in any country subject to a comprehensive sanctions program implemented by the United States.

1. ACCOUNT REGISTRATION

To access certain features of our Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if we suspect any unauthorized activity or breach of these Terms.

2. USE OF SERVICES

To access features of our Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.

You may not use our Services for any purpose that is prohibited by the Terms or applicable law. You will not (and will not permit any third party to) take any action or make available any content on or through Services that:

  • infringes any intellectual property rights of any person or entity;
  • is unlawful, threatening, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, or offensive;
  • is unauthorized or unsolicited advertising, junk or bulk e-mail;
  • involves commercial activities and/or sales, such as contests, sweepstakes, barter, advertising, or pyramid schemes;
  • impersonates any person or entity, including any employee or representative of Hero;
  • interferes with the proper functioning of Services;
  • engages in any potentially harmful acts directed against Services, including violating any security features, introducing viruses, worms, or similar harmful code into the Software, Site, or Services;
  • attempts to do any of the foregoing.

Although Hero does not generally monitor user activity and use of Services, if Hero becomes aware of any possible violations by you of any provision of the Terms, Hero may investigate such violations and reserves the right to suspend or terminate your account if we suspect any unauthorized activity or breach of these Terms.

3. FEES AND CHARGES

We may charge fees for certain transactions or services. These fees will be disclosed to you before you complete the transaction.

You are responsible for any applicable taxes, fees, or charges associated with your use of the Services.

4. INDEMNIFICATION

You agree to indemnify and hold Hero harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of:

  • your use of, or inability to use Services;
  • your violation of the Terms;
  • your violation of any rights of another party, including any other users of Services; or
  • your violation of any applicable laws, rules or regulations. Hero may, at its own cost, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Hero in asserting any available defenses. This provision does not require you to indemnify any Hero Party for any fraud, gross negligence, or wilful misconduct in connection with the Services

5. DISCLAIMER OF WARRANTIES AND RISKS

The software, site, services, and any information displayed therein are provided on an “as is” and “as available” basis, with all faults, and Hero expressly disclaims all warranties, representations, and conditions of any kind arising from or related to these terms or your use of the site, services, software, or any information displayed therein, including the implied warranties of merchantability and fitness for a particular purpose. You acknowledge that, to the extent allowed by applicable law, all risk of use of the site, services, and software rests entirely with you.

You acknowledge that cryptocurrencies are volatile and subject to fluctuations in value.

You understand that the regulatory environment for cryptocurrencies is uncertain and may impact the legality and use of our Services.

You assume all risks associated with the use of our Services, including the risk of loss of your cryptocurrency assets.

6. LIMITATION OF LIABILITY

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or assets, arising from your use of our Services.

Our total liability to you for any claims arising from or related to the use of the Services is limited to one thousand dollars ($1,000.00).

7. INTELLECTUAL PROPERTY

You acknowledge and agree that access to the Site and usage of Services will include and provide you with access to various documents, processes, software and other technologies and materials, to which Hero and/or one or more third parties will hold all intellectual property rights, including (a) copyrights, rights affording protection similar to copyright, rights in databases, patents and rights in inventions, trademarks, rights in internet domain names and website addresses and other rights in trade names, designs, know-how, trade secrets and other rights in Confidential Information, including under marketing legislation; (b) all other rights having equivalent or similar effect in any country or jurisdiction in the world (collectively - Intellectual Property Rights).

All copyrights, trademarks, patents, trade secrets and other Intellectual Property Rights relating to the Site and Services, including the systems, platforms, software and documentation provided by Hero to you are the property of Hero and/or the third party which granted Hero the right to provide/supply them, shall remain at all times the sole and exclusive property of Hero or the relevant third party, and you shall have no right or interest in them except for the right to access and use them in order to access the Platform and use Services under these Terms

8. MODIFICATIONS TO THE TERMS

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the revised Terms on our website or through other communication channels.

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

9. TERM AND TERMINATION

The Terms commence on the date when you accept them (as described in the preamble above) and remain in full force and effect for so long as you access or use of Services, unless terminated earlier in accordance with this Section 8.

We may suspend or terminate your access to the Services at any time, with or without cause, without prior notice or liability.

These Terms will be of no further force and effect with respect to you if you cease all use of the Services and Software and no longer visit our Site.

Upon termination, your right to use the Services will cease immediately. Hero will not have any liability whatsoever to you for any suspension or termination. All provisions of the Terms which by their nature should survive termination of Services will do so.

10. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict of law principles. The United Nations Convention On Contracts For The International Sale Of Goods does not apply to these Terms.

11. ARBITRATION AND WAIVER OF CLASS OR CONSOLIDATED ACTIONS

Any dispute, arising out of or relating to these Terms, shall be finally settled by arbitration in the Vilnius Court of Commercial Arbitration in accordance with its Rules of Arbitration.

The number of arbitrators shall be 3.

The place of arbitration shall be Vilnius, Lithuania.

The language of arbitration shall be English.

The law of the Republic of Lithuania shall be applicable to the dispute.

All claims and disputes within the scope of this arbitration agreement must be arbitrated on an individual basis and not on a class basis, only individual relief is available, and claims of more than one customer or user cannot be arbitrated or consolidated with those of any other customer or user. Notwithstanding anything to the contrary herein, (a) representative action for public injunctive relief may be arbitrated on a class basis and (b) in the event that the foregoing sentence is deemed invalid or unenforceable with respect to a particular class or dispute for recovery of damages, neither you nor we are entitled to arbitration and instead claims and disputes will be resolved by courts of the Republic of Lithuania.

12. MODIFICATION TO THE TERMS

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the revised Terms on our website or through other communication channels.

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

13. GENERAL TERMS

Communications between you and Hero use electronic means, whether made via the Site or Services or sent via email, or whether Hero posts notices on the Site or Services. For contractual purposes, you (1) consent to receive communications from Hero in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Hero provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.

Force Majeure - Hero will not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, global pandemics, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

Where Hero requires that you provide an email address, you are responsible for providing Hero with your most current email address. In the event that the last e-mail address you provided to Hero is not valid, or for any reason is not capable of delivering to you any notices required/ permitted by the Terms, Hero’s dispatch of the e-mail containing such notice will nonetheless constitute effective notice.

If any portion of these Terms is held invalid or unenforceable, that portion will be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions will remain in full force and effect.

The Terms, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by you without prior written consent of Hero.

These Terms are the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.

14. CONTACT US

If you have any questions or concerns about these Terms, please contact us at Compliance . We will do our best to address your concerns